Found Description
We are seeking a skilled L2 Support Engineer to provide advanced technical and application support for the WPP Open platform, ensuring high service availability and an exceptional experience for global users across our agency network.
Role Overview
Acting as a key escalation and coordination point within the global support team, you will diagnose and resolve complex issues, support platform stability, and collaborate with engineering and operations teams to improve service delivery.
Requirements
Required Skills & Experience
- 3+ years in application/technical support for enterprise systems
- Strong SQL and scripting experience (Python preferred)
- Experience with APIs (e.g., Postman)
- Familiarity with GCP, Terraform, and containerized environments (Kubernetes)
- Experience with tools such as Jira, ServiceNow, Zendesk, Datadog, PagerDuty, ArgoCD
- Understanding of SDLC and ITIL best practices ...