L2 Support Engineer, Alpha (Remote)

Educational support organizations face mounting complexity as demands from schools, students, and families escalate. Institutions now require immediate, AI-powered responses spanning learning platforms, Student Information Systems, devices, and operational workflows. Yet most providers remain trapped by disjointed tools, manual handoffs, and fragile systems that collapse under pressure.
We bridge this divide through a radically different approach: AI-enhanced cyborg agents positioned at the heart of a dynamic educational environment. In this position, you will influence how the platform evolves. Each resolution refines future automation, each root cause investigation shapes process and governance, and each complex scenario you decode drives better outcomes for thousands of learners and teaching professionals.
This is direct, production-level problem resolution within a service context. You will analyze unclear, multi-party breakdowns across educational applications, SIS infrast...