L2 Service Desk Technician at Thales

Thales is seeking a Service Desk Technician L2 in Ottawa, Canada, to provide unparalleled support for technology-related issues. Your role will focus on maintaining smooth operations for end users across multiple platforms.
Ideal candidates will have 1 to 4+ years of experience in a service desk role, specializing in both hardware and software support. You will analyze root causes and collaborate with IT specialists to deliver solutions. Proficiency in English and French is required to support a diverse user base effectively.
Key Responsibilities:
• Address first and second-level support issues
• Analyze and document technical issues in the ticketing system
• Maintain communication with IT teams throughout troubleshooting
• Ensure timely response to user inquiries
• Participate in ongoing training and knowledge base updates
Requirements:
• Bachelor’s degree in Information Technology preferred
• Minimum of 1-2 years in service desk operations
• Experienc...