Found Description
A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.
Responsibilities
- Manage and troubleshoot M365 + Google Workspace environments
- Provide advanced Windows & macOS endpoint support
- Use NinjaRMM (or similar) for monitoring, scripting, and automation
- Resolve 6+ tickets per day on average
- Handle 4–5 client environments with proactive maintenance during downtime
- Support MDR/SOC tools (Huntress or Field Effect preferred)
- Ensure high-quality communication and customer satisfaction
- Participate in small to medium IT tasks/projects when needed
Education Requirement
Bachelors degree in IT, Computer Science, or related field not req...