L2 Real-Time Tech Support Specialist & Incident Mgmt

Infosys is looking for a Consultant to provide a Level 2 chat service. This role involves offering real-time technical assistance to end users, managing incidents proficiently, and ensuring a consistent user experience.

The ideal candidate will be skilled in using the ServiceNow ticketing system and adhere to established escalation protocols to resolve issues in a timely manner.

Join us in delivering high-quality support to our clients!