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L2 Onsite Senior Technician

0033 eBay Japan GK

Japan, Tokyo, Japan Full time February 17, 2026
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Senior Onsite IT Support Technician

The Senior Onsite IT Support Technician will lead the day to day operations of the IT onsite support team. They will be an escalation point for all eBay Japan office locations. They will lead and provide guidance to other technicians, while maintaining a high level of customer service and attention to detail.

Responsibilities:

  • Lead day to day IT support operations for remote and in-office employees in Japan. Support operations will cover end user hardware, software, video conferencing, printers and a variety of handheld devices.
  • Monitor and adhere to all established KPIs as it relates to IT Onsite Support functions, including ticket response, resolution, CSAT, new hire setups, and asset management. Proactively raise SLA performance issues to leadership for improvement discussion.
  • Perform asset management tasks, inventory, audits, asset returns and disposals at all locations under ...

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    Found Details

    LocationJapan, Tokyo
    CountryJapan
    TypeFull time
    CategoryComputer Occupations
    PostedFebruary 17, 2026

    About 0033 eBay Japan GK

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    0033 eBay Japan GK

    Japan, Japan

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