L2 Network Support Engineer – 24/7 ISP Ops

ViewQwest in the Philippines is seeking a Level 2 Technical Support Engineer to provide advanced troubleshooting for complex broadband and network issues. The successful candidate will focus on deeper diagnostics and collaborate with engineering teams to ensure service restoration within SLA targets.

This role requires a diploma or degree in IT or related fields, along with 2-4 years of experience in technical support. Knowledge of TCP/IP, VLAN, and DHCP is essential, as is the ability to work in a fast-paced, 24/7 support environment.