L2 IT Support Analyst - Escalations & Solutions

Ball Corporation is looking for a Service Desk Level 2 professional in Santiago de Querétaro, Mexico. The role involves providing advanced technical support, troubleshooting complex issues, and managing escalated tickets for a large corporate environment.

The ideal candidate should have at least 3 years of experience in IT support, strong knowledge of ITIL processes, and proficiency with ticketing systems. The role offers competitive compensation and benefits.