Found Description
Immediate Joiners Required Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future Concerned process operates in 24*7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirement and no personal preferences will be entertained. JD Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all custom...