L1/L2 IT Operations & ITSM Specialist

NCS Group in Metro Manila is seeking an ITSM Professional to join its operations team. The role focuses on incident, problem, change, and service level management, aligning IT services with business needs and ITIL best practices.

You will administer ITSM tools (Jira, SNOW), monitor health and alerts, document incidents and resolutions, and drive process improvements with cross-functional teams. Strong communication and analytical skills are essential.