This is a remote position.

Level  1  Support  Specialist

NOTE: Work Timings - EST

Position  Overview

The Level 1 Support Specialist is the first point of contact for the client support team,  handling  incoming  tickets  acrossa  varied  range  of  IT,  operational,  and  product  areas. Within a small but crucial team, you will be responsible for resolving issues you can own directly and triaging those that need to go further — getting the right tickets to the right people, fast.

This  is  a  role  for  someone  who  is  organised,  methodical,  and  comfortable  switching  between different types of work: one moment you might be setting up a new user account, the next investigating a post-event issue or ensuring Salesforce data is clean and accurate. You will be responsible for managing your queue of tickets w...