L1 Support - Remote (Inside México)

Capgemini Engineering is a world leader, we provide innovative and unique R&D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference.
**About the role**:
You will collaborate providing support to collaborators for a top client in the energy industry
**Main Requirements**:
- Bachelor´s in Computer Science, Electronics engineer or similar
- 2+ years of technical experience implementing and supporting software.
- Provide software support such as: configure and setup **user accounts**, attend user’s requests based on ticket requirements, load and remove users from user’s database, manage roles based on user type, identify and assign **licenses per user type**, manage license server, reset passwords and create new accounts.
- Follow up open tickets until closure and escalate complex issues to higher-tiers.
- Strong organizational and time management skills.
- Experience providing **remote support...