Found Description
This L1 Support Engineer will serve as the first-line operational support resource across a portfolio of enterprise platforms. Key Responsibilities:
- Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
- Log, track, and manage support tickets through to resolution, ensuring SLAs are met
- Triage incoming issues, categorised by priority and platform, and escalates complex technical matters to the L2/AMS team as appropriate
- Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
- Communicate clearly with end users on issue status, resolution timelines, and workarounds
- Maintain support documentation, runbooks, and knowledge base articles
- Support recurring governance and compliance activities across platforms
- Salesforce CRM & Marketing Cloud
- Workato
- UiPath ...
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