L1 Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for:

• Serve as the first-line operational support resource across a portfolio of enterprise platforms
• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorised by priority and platform, and elevate complex technical matters to the L2 team
• Coordinate with L2 and technical teams to ensure smooth handover and follow‑through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles; support recurring governance and compliance activities across platforms
• Provide operational support across the following enterprise p...