Found Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:
Job Details
Onsite | Giga Tower, Bridgetowne, Ugong Norte, Quezon City
Monday to Sunday | Shifting Schedule (24/7 coverage)
What You Will Be Doing
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end‑users (some tickets will be initial contacts and others will be escalated from admins).
- Escalate tickets that are not resolvable to the Level 2 Support Team.
- Provide timely updates to users.
- If needed, mentor and assist fellow L...