Found Description
Role Overview
We are seeking an experienced L1 Product Support Associate to join our team. The ideal candidate should have 2 to 3 years of experience in client-facing roles and a strong understanding of working with ticketing system. The L1 Production Support Team Member will play a crucial role in ensuring the stability and availability of our systems while providing exceptional customer service to our clients.
What You Will Do
- Provide first-level technical support and troubleshooting for incidents reported by clients or identified through monitoring tools.
- Respond promptly to client inquiries and ensure proper resolution of reported issues within defined SLAs.
- Collaborate closely with L2 and L3 support teams to elevate complex issues that require further investigation or expertise.
Why It Might Be a Fit
- Strong familiarity with ticketing system and its functionalities.
- Solid understanding of IT ...