Found Description
Note
NOTE: This role may require you to work in split week off and rotational shifts***
Position Overview
- We are seeking an experienced L1 Product Support Associate to join our team.
- The ideal candidate should have 2 to 3 years of experience in client-facing roles and a strong understanding of working with ticketing system.
- The L1 Production Support Team Member will play a crucial role in ensuring the stability and availability of our systems while providing exceptional customer service to our clients.
Responsibilities
- Provide first-level technical support and troubleshooting for incidents reported by clients or identified through monitoring tools.
- Respond promptly to client inquiries and ensure proper resolution of reported issues within defined SLAs.
- Collaborate closely with L2 and L3 support teams to escalate complex issues that require further investigation or expertise.
- Uti...