Found Description
Responsibilities
- Monitor ServiceNow and QA DevOps email channels to track and manage reported incidents and standard service requests.
- Resolve technical issues within SLA timelines across supported platforms, including PowerApps, Power BI, KNIME Workflow, Azure Cloud, and CDL Databricks.
- Handle and fulfill standard service requests for multiple applications, ensuring accuracy and timely delivery.
- Coordinate and elevate issues by handing over requests between regional teams (AP, EU, and NALA Digital Quality Team).
- Conduct service reviews and contribute to performance score carding to maintain service quality standards.
- Perform application maintenance tasks such as token and certificate renewals, database schema updates, access reviews, and system clean-ups.
Qualifications
- Junior-level role: At least 1–2 years of relevant experience in application support, development, or technical ope...
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