L1 L2 Support Engineer (Windows, Linux)

Job Description: Job Title: L1-L2 Support Engineer Shift Timings: 2 PM - 11 PM Location: Work from Home Experience Required: 4 - 8 Years • Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments. • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required. • Monitor system alerts and proactively notify relevant teams. • Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems. • Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops). • Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/CentOS/RHEL). • Provide L1-level support for macOS systems (System Preferences, application management, basic Terminal commands, and enterprise integ...