L1 L2 Support Engineer (Windows, Linux)

AboutGalaxy Galaxy, one of the India's largest System Integrators, helps customers grow their businesses by integrating best-in-class IT solutions, products, and services. Galaxy was incorporated in 1987 and is one of the oldest and most respected names in the industry. Galaxy is a trusted ITservices provider to more thana thousandlarge enterprises spread across India Job Description The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and related cyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions, along with timely triage and escalation of security issues Key Responsibilities Provide L1 support for Sophos security products and related operational issues. Monitor, identify, and escalate incidents related to EDR and security events. Assist in incident response, threat hunting, and forensic support activities. Perform initial troubleshooting, analysis, and docum...