L1 / L2 Support Analyst – Money Transfer System (MTS)

📌 Experience:

4 to 5 Years of relevant experience in Production Support / Application Support within Fintech or Banking Systems

📍 Location & Shift

• Shift-based role (24x7 support model)
• Mandatory night shift (IST) readiness for the next one year
• Willingness to work in rotational shifts as per business requirements

🔍 Role Overview:

The L1/L2 Support Analyst – MTS will be responsible for providing production and operational support for the Money Transfer System (MTS), a critical fintech product handling SWIFT payments, FED payments, and CHIPS payments.

This role is purely a support and operations role with no involvement in application code changes or development. The focus is on issue triage, investigation, simulation, configuration management, and resolution in collaboration with upstream/downs...