L1 / l2 support analyst – money transfer system (mts)

Experience:
4 to 5 Years of relevant experience in Production Support / Application Support within Fintech or Banking Systems
Location & Shift
- Shift-based role (24x7 support model)
- Mandatory night shift (IST) readiness for the next one year
- Willingness to work in rotational shifts as per business requirements
Role Overview:
The L1/L2 Support Analyst – MTS will be responsible for providing production and operational support for the Money Transfer System (MTS), a critical fintech product handling SWIFT payments, FED payments, and CHIPS payments.
This role is purely a support and operations role with no involvement in application code changes or development. The focus is on issue triage, investigation, simulation, configuration management, and resolution in collaboration with upstream/downstream systems and stakeholders.
Payment Systems Support:
- Support and troubleshoot issues related to:
- SWIFT payments
- FED payments
- CHIPS payments
- ...