L1 IT Support Engineer: Multiplatform Helpdesk & SLAs

Unison Group in Singapore is looking for a support role to manage user requests and ensure timely resolutions. Responsibilities include monitoring support mailboxes, logging and tracking support tickets, and coordinating with technical teams for escalations.

The ideal candidate will have prior experience in IT helpdesk roles, familiarity with platforms like Salesforce and ServiceNow, and strong communication skills for effective user support.