L1 IT Helpdesk Chat Support Specialist

Infosys Limited in Mexico City is seeking a Global IT Service Desk Chat Support Analyst to provide a consistent Level 1 chat service via real-time channels, promptly restoring service and addressing common requests.

You will log incidents in ServiceNow, follow scripts and knowledge base articles, escalate when needed, and strive to meet SLA targets. This role emphasizes a professional user experience and adherence to procedures while supporting a global client base.