Found Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform‑powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end‑to‑end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Key Responsibilities
- Act as the first point of contact for incoming incidents and service requests via phone, email, or ticketing systems.
- Assess, validate, categorize, and prioritize tickets in accordance with defined support processes and SLAs.
- Perform first‑level (L1) remote troubleshooting for desktop systems, Microsoft Windows operating systems, retail point‑of‑sale (POS) devices, and basic peripheral issues.