Found Description
Reporting to: Help Desk Manager, Hongkong
Role Overview
The Level 1 Help Desk Engineer is responsible for providing high-quality first-line technical support existing client base, acting as one of the first points of contact when clients need assistance. Based in Singapore and reporting to the Help Desk Manager in Hong Kong, this role extends the coverage, responsiveness, and regional presence of the Help Desk while maintaining the same standards of professionalism, ticket hygiene, and client communication expected across the wider team.
This is an experienced Level 1 role, not an entry-level training position. The successful candidate will be expected to handle common user, device, Microsoft 365, connectivity, access, and application issues with confidence gather clear diagnostic information document every step properly and escalate only when appropriate. The role requires technical discipline, strong communication, and the maturity to support...