Korean-speaking Customer Service Representative - 한글 (Hangeul)

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Korean Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
• Assess and resolve non-standard and standard issues or problems. Seek advice and elevate issues when faced with tasks/problems outside the scope of the work.
• Coordinate with Korean counterparts using Korean language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound/Outbound phone, email & chat

TO QUALIFY:

• Korean Proficiency - TOPIK 4th Grade or higher
• Finished a 4- or 5- year Bachelor Degree course OR:
• Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
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