Knowledge Manager - Training / Knowledge Management Lead Cebu

About the Role



We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration.



Key Responsibilities

• Develop, maintain, and improve knowledge management processes and documentation

• Ensure knowledge base articles and operational documents are accurate and up to date

• Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps

• Support account setup, transitions, and knowledge transfer activities

• Monitor knowledge utilization and recommend improvements

• Manage trainers and training-related initiatives where applicable

• Drive continuous improvement initiatives related to knowledge management...