Knowledge Manager

Work Schedule: Shifting schedule, including weekends and holidays as required

Salary: 70,250

Target Start Date: August 14, 2026

Job Summary

We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration.

Key Responsibilities

• Develop, maintain, and improve knowledge management processes and documentation
• Ensure knowledge base articles and operational documents are accurate and up to date
• Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps
• Support account setup, transitions, and knowledge transfer activities
• Monitor knowledge utilization and recommend improvements
• Manage trainers and training-related initiatives where applicable
• Drive c...