Knowledge Management Lead - ITIL & Training

Mango Global Technologies Co. (MGT) seeks a Knowledge Management Lead to drive knowledge management initiatives, ensure accuracy and accessibility of resources, and support operational excellence through documentation, training, and stakeholder collaboration.

The role requires 4–6 years in Service Desk/Knowledge Management within a BPO/ITO environment, ITIL certification, and willingness to work onsite in Cebu City on shifting schedules.