Found Description
Key Responsibilities
1. Knowledge Creation & Content Management
- Create, review, and publish new knowledge articles based on business and operational requirements.
- Enhance and maintain existing knowledge content to ensure accuracy, completeness, and relevance.
- Conduct regular content reviews and ensure timely closure of article feedback, comments, and improvement requests.
- Ensure adherence to knowledge management standards, templates, and governance processes.
- Support monthly Knowledge Management campaigns and content improvement initiatives.
2. Metadata & Taxonomy Management
- Manage and maintain knowledge article metadata to improve searchability and content discoverability.
- Perform metadata validation and taxonomy reviews to ensure proper article classification and categorization.
- Correct metadata and taxonomy inconsistencies across the knowledge repository. ...