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Knowledge Curation-Knowledge Manager

Lenovo

São Paulo, State of São Paulo, Brazil Full-time June 08, 2026
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Found Description

Description and Requirements


Role Summary

The Knowledge Management Senior Analyst is responsible for defining, maintaining, and continuously improving Knowledge Management within the Digital Workplace Solutions (DWS) environment.

This role ensures that accurate, relevant, and reusable knowledge is created and maintained to:

  • Improve first contact resolution
  • Reduce incident volumes
  • Increase service efficiency and customer satisfaction

    • Key Responsibilities

  • Govern the Service Desk Knowledge Management process
  • Ensure knowledge articles are accurate, current, and aligned with ITIL best practices
  • Promote knowledge reuse and self-service adoption
  • Support continuous service improvement through effective knowledge sharing
  • Collaborate closely with Incident, Problem, Change, and Service Desk teams

    • Day-to-Day Activities

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    Found Details

    LocationSão Paulo, State of São Paulo
    CountryBrazil
    TypeFull-time
    CategoryBusiness Operations Specialists
    PostedJune 08, 2026

    About Lenovo

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    Lenovo

    São Paulo, Brazil

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