Knowledge Content and Operations Engineer

Overview

The Knowledge Content and Operations Engineer is responsible for developing scalable methods and standards for product knowledge content curation and processes for the benefit of Customer Support agents, customers, and AI agents. This role requires an understanding of knowledge management best practices, experience in technology software, and coaching skills. The ideal candidate will have a good background in RealPage product portfolio (or similar), is detailed oriented, has excellent communication skills, and an operator mindset. This is an important role within the Transformation & Business Management team working collaboratively with various Support teams to ensure the efficient use and understanding of knowledge.

Responsible for scaling the knowledge practice and agent effectiveness through innovating tools and AI, managing a high-quality knowledge base, and developing key metrics and KPIs to manage outcomes and actions. By collaborating with key Op...