Found Description
Elevate customer interactions as a Technical Support Specialist with Dialpad in Kitchener, Canada. Solve complex issues and collaborate across teams to enhance support efficiency.
At Dialpad, we are seeking a Technical Support Specialist to integrate within our AI-driven support team. You'll work with engineering, product, and sales teams to address technical challenges, utilizing your telecom background to manage customer inquiries effectively. Your focus will be on maintaining productivity while pushing support boundaries with innovative resolutions.
Key Responsibilities:
• Address carrier escalations and manage technical tickets
• Conduct tests to identify and resolve network performance issues
• Assist customers with technical support and product queries
• Collaborate to ensure timely bug resolution
• Boost support processes and promote user education
Requirements:
• 3+ years in Customer Support, especially VoIP
• Proficient in LAN/WAN concepts and clo...
At Dialpad, we are seeking a Technical Support Specialist to integrate within our AI-driven support team. You'll work with engineering, product, and sales teams to address technical challenges, utilizing your telecom background to manage customer inquiries effectively. Your focus will be on maintaining productivity while pushing support boundaries with innovative resolutions.
Key Responsibilities:
• Address carrier escalations and manage technical tickets
• Conduct tests to identify and resolve network performance issues
• Assist customers with technical support and product queries
• Collaborate to ensure timely bug resolution
• Boost support processes and promote user education
Requirements:
• 3+ years in Customer Support, especially VoIP
• Proficient in LAN/WAN concepts and clo...
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