Kinaxis L2 Support Engineer

Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.

Diagnose, troubleshoot, and resolve complex issues involving:

• Data integrity
• Kinaxis control tables
• Configuration (workbooks, scorecards, custom calculations)
• Performance issues (data loads, application speed)

Analyze complex system logs, trace files, and application data to identify root causes.

Manage and track incidents throughout their lifecycle, ensuring timely communication and adherence to SLAs.

Incident Management & Resolution

• Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.
• Diagnose, troubleshoot, and resolve complex issues involving:
  • Data integrity
  • Kinaxis control tables
  • Configuration (workbooks, scorecards,...