Found Description
Provide Level 1 IT support for KFC team members via phone and online in a hybrid work model. Address technology incidents and service requests, ensuring effective resolutions every time.
As an IT Service Desk Analyst at KFC Canada, you'll deliver top-notch customer service while navigating technical inquiries. This role demands strong analytical and problem-solving skills, alongside 1-2 years of relevant IT experience. You will also be responsible for maintaining adherence to departmental processes and contributing to operational improvements.
Key Responsibilities:
• Provide courteous support via telephone and email
• Train users on processes and systems as required
• Follow departmental procedures diligently
• Collaborate with support teams on complex issues
• Participate in formal/informal training sessions
Requirements:
• Technical College degree or equivalent experience
• 1-2 years in IT support services
• Knowledge of hardware and software platform...
As an IT Service Desk Analyst at KFC Canada, you'll deliver top-notch customer service while navigating technical inquiries. This role demands strong analytical and problem-solving skills, alongside 1-2 years of relevant IT experience. You will also be responsible for maintaining adherence to departmental processes and contributing to operational improvements.
Key Responsibilities:
• Provide courteous support via telephone and email
• Train users on processes and systems as required
• Follow departmental procedures diligently
• Collaborate with support teams on complex issues
• Participate in formal/informal training sessions
Requirements:
• Technical College degree or equivalent experience
• 1-2 years in IT support services
• Knowledge of hardware and software platform...
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