Key Accounts & Growth Manager

About the Role We're a cold-chain logistics operator with 9 facilities, serving anchor clients including q-commerce and other players. As we scale, we need someone to own the health and growth of our existing accounts — not new business hunting, but protecting revenue, deepening relationships, and finding expansion within customers we already have. What you'll own: Day-to-day coordination with existing customers across sites — the single point of contact for service issues, escalations, and reviews Drive account reviews to track satisfaction, service quality, and open issues to closure Own renewals, utilization improvement, and repeat business within existing accounts Identify and pitch upsell/service-expansion opportunities to existing clients Track account-level performance, customer commitments, commercial terms, and pending follow-ups in a live tracker Flag risk accounts early and drive resolution before they escalate You should have: 8 years in key account management, client servi...