Key Account Support Coordinator

About the Role

We are seeking a Key Account Support Officer to support a leading Australian FMCG customer. This role partners closely with the National Business Manager to ensure high‑quality service delivery in a fast‑paced contract manufacturing environment. The position is a critical customer‑facing and coordination‑focused role, requiring close collaboration with internal teams across sales, production, logistics, and finance. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support. This role offers structured guidance and mentorship, with opportunities for longer‑term development within the business.

Key Accountabilities:

• Customer Support & Inquiry Management, act as the primary point of contact for key customers, managing inquiries, complaints, and fe...