KEY ACCOUNT MANAGER

KeyResponsibilities

1.Client Relationship & Stakeholder Management

• Act as the primary point of contact for clients and relevant stakeholders regarding service requests, feedback, and contractual obligations.
• Liaise closely with clients to review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and overall performance standards.
• Build long-term, strategic partnerships with key accounts to maximize client retention and identify upselling opportunities.

2.Operational Leadership & People Management

• Lead, mentor, and manage a team of operations managers, executives, and site supervisors to ensure cohesive and high-performing operations.
• Provide strategic guidance to project staff to help them thoroughly understand contractual requirements and implement mitigation solutions for operational challenges.
• Oversee the development and execution of robust ...