Found Description
Role Overview
The primary objective of the Key Account Manager team is to build and maintain relationships, leading to improved customer lifespan and value. The Key Account Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers.
What You Will Do
- Commercial focus: identifying upsell opportunities, negotiating contracts, and meeting booking quotas. This commercial aspect ensures revenue growth and profitability. They will partner directly with the peer teams on Cross sell activities.
- Customer account management: Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; coordinating customer meetings with Planet's specialist teams; handling and resolving customer escalations and providing support where necessary.
- Strategic account planning: Prepare account plans for each customer, outlining the cu...