Key Account Manager | E-commerce

Responsibilities

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account‑related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross‑selling, and identifying new opportunities within the eCommerce ecosystem.
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and ...