Key Account Manager (CRM, Loyalty Program)

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic enterprise clients, ensuring successful program delivery and long-term client satisfaction.
• Manage regional client engagements across multiple markets, coordinating with cross-functional teams to deliver consistent and effective solutions.
• Oversee end-to-end program execution, including planning, implementation, performance monitoring, and continuous improvement initiatives.
• Establish strong governance practices by managing service levels, resolving escalations, and driving operational excellence.
• Identify opportunities to grow existing client relationships through renewals, upselling, and cross-selling while maintaining commercial performance.
• Leverage data and analytics to evaluate program effectiveness, present business insights, and provide strategic recommendations to clients.
• Lead, coach, and develop a high-perf...