Found Description
Transform customer experiences as a Key Account Manager at lemlist, focusing on driving customer success in North America. Engage with high-value clients to maximize product adoption and ensure long-term retention through proactive strategies.
In this role, you will manage a portfolio of 100 key clients, contributing to $1M in Annual Recurring Revenue. Your mission is to enhance customer engagement, achieve a 110% Net Revenue Retention target, and foster relationships that drive business growth. You'll provide tailored onboarding experiences and help clients integrate lemlist effectively into their workflows.
Key Responsibilities:
• Lead onboarding and training for new clients
• Build strong relationships with key accounts
• Monitor customer health metrics and identify risks
• Collaborate with internal teams for optimal customer experience
• Develop upsell and cross-sell strategies
Requirements:
• Fluency in English; Spanish a plus
• Passion for customer s...
In this role, you will manage a portfolio of 100 key clients, contributing to $1M in Annual Recurring Revenue. Your mission is to enhance customer engagement, achieve a 110% Net Revenue Retention target, and foster relationships that drive business growth. You'll provide tailored onboarding experiences and help clients integrate lemlist effectively into their workflows.
Key Responsibilities:
• Lead onboarding and training for new clients
• Build strong relationships with key accounts
• Monitor customer health metrics and identify risks
• Collaborate with internal teams for optimal customer experience
• Develop upsell and cross-sell strategies
Requirements:
• Fluency in English; Spanish a plus
• Passion for customer s...