Juniper Support Engineer

Responsibilities

• Provide maintenance and support services for security infrastructure.
• Network infrastructure includes Juniper Firewalls, Intrusion Prevention Systems, VPN, Cisco ASA and ISE, and related monitoring and management tools.
• Coordinate with IT Service Desk, Infrastructure and Information Security Office teams regarding network and security infrastructure operations and support.
• Log cases and follow up with Juniper.
• Arrange for hardware replacement, coordinate dispatch of failed components, and collect & replace new parts.
• Monitor system performance and logs, assess network vulnerabilities and intrusions.
• Apply patches, feature releases, and upgrades.
• Perform Move, Add, Change, Delete (MACD) in configuration and equipment as per requests and change control procedures.
• Document network and security issues and resolutions.

Qualifications

• Experie...