Junior Workforce Analyst: Real-Time Scheduling & Insights

Scotiabank is seeking a Workforce Analyst in Bogotá to support strategic workforce plans and enhance operational performance for its Customer Contact Centres. Key responsibilities include monitoring real-time agent adherence, managing schedules, and providing analytical insights.

The ideal candidate will have a post secondary education, exceptional analytical skills, and at least 1 year of experience in the contact centre industry. Strong technical and communication skills are essential. A dynamic work environment in a leading financial institution awaits you.