Junior Technical Support Engineer (Bogotá)

Bogota – Junior Technical Support engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a integral team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Responsibilities

• Provide first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues.
• Document support activities, maintaining detailed records of issues and resolutions in our ticketing system.
• Collaborate with cross-functional teams to escalated and resolve complex technical problems.
• Identify recurring issu...