Junior Site Reliability Engineer (Guadalajara)

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first‑of‑its‑kind, conversation‑centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward‑thinking, customer‑obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

Key Responsibilities

• Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
• Design, develop, improve, and tune logging, monitoring, and alerting
• Create actionable alerts to fix system outages before they occur
• Write software to improve reliability and recoverability of production systems
• Identify manual work, document the fix in t...