Junior Site Reliability Engineer (Guadalajara)

Redefine the future of customer experiences.
One conversation at a time.
We're changing the game with a first‐of‐its‐kind, conversation‐centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward‐thinking, customer‐obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Key Responsibilities
Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
Design, develop, improve, and tune logging, monitoring, and alerting
Create actionable alerts to fix system outages before they occur
Write software to improve reliability and recoverability of production systems
Identify manual work, document the fix in the form of a runbook, then automate it away