Junior Service Desk Specialist

We are seeking a Junior Service Desk Specialist to join our team.In this role, you will analyze, diagnose, and resolve tickets and incidents ranging from simple inquiries to more complex technical challenges, following ITIL best practices and utilizing various ticketing tools.You will also handle the initial processing of service requests, maintain proactive communication with business users, and contribute to knowledge base updates.ResponsibilitiesRegister, classify, and perform initial triage of tickets, resolving or escalating them to higher support levels as neededProcess alerts, emails, and phone calls to ensure timely response to service requestsMonitor and support application health checks to maintain system stabilityIdentify gaps in the knowledge base and escalate them for updatesAssist with support-related activities such as reporting, ticket quality checks, ticket analysis, participating in support process reviews, and attending internal team meetingsRequirementsFluent Eng...