Junior Salesforce Administrator

**Job Details****Title**:Salesforce Junior Administrator**Status**:PT**Reports to**:System Administration Manager**Department**:Enterprise Systems**Date**:12/1/23**Summary of Position**The Junior Administrator's responsibility is to assist in the overall administration of the Salesforce echo-system by performing Tier 1 support duties.Primary duties will include new user set-up and permissions, resolving access issues, responding to Tier 1 HelpDesk support tickets and triaging/escalating Tier 2/Tier 3 tickets.
**Functions and Responsibilities**- User management including new user setup/deactivation, roles, profiles, permissions, public groups- User support tickets (Jira)- Resolve Tier 1 tickets- Triage and assign non-Tier 1 tickets- Monitor designated Error Logs and escalate to senior team members as appropriate**Qualifications and Requirements**- 1-2 years Salesforce Sales Cloud experience- 3+ years general systems experience- Completion of Trailhead administrator training- Demo...